Privacy Policy
Effective Date: 2025
True West Contracting LLC
www.truewestcontractingllc.com
At True West Contracting LLC, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request service, or interact with our company. Our goal is to be transparent about how your information is handled as we provide contracting services in HVAC, electrical, plumbing, and home remodeling.
1. Information We Collect
A. Information You Provide
As a contracting company, we may collect the following details when you request an estimate, schedule an appointment, or contact us:
Full name
Phone number
Email address
Service address / property location
Details about your home or project (HVAC issues, electrical concerns, plumbing problems, remodel needs)
Photos or videos you voluntarily share for diagnostics
Payment information for services rendered (processed securely through third-party payment processors)
B. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser and device type
Pages visited and time spent
Referring websites
General location data (not exact address)
We may use cookies to enhance website performance and user experience.
2. How We Use Your Information
We use your information for purposes directly related to contracting services, including:
Responding to inquiries and providing estimates
Scheduling service calls, diagnostics, and emergency repairs
Preparing invoices, service reports, and project documentation
Improving our website, communication, and customer service
Verifying service locations and technician dispatch
Sending appointment reminders or updates
Contacting you regarding service recommendations, safety notices, or follow-ups
Providing promotional offers or limited-time deals (you may opt out anytime)
We only use your information to support your service experience and our business operations.
3. Sharing Your Information
We do NOT sell or rent your personal information.
We may share information only in the following situations:
A. With Our Technicians & Subcontractors
When work must be performed at your property, we may share your:
Name
Phone number
Address
Job details
This is strictly to complete the service you requested.
B. Service Partners
We may share minimal information with:
Payment processing companies
Financing partners (if you apply for project financing)
Software providers (for scheduling, invoicing, and customer communication)
All partners follow proper data-protection practices.
C. Legal Requirements
We may disclose information if required by:
Law enforcement
Court orders
Safety regulations
4. Data Security
True West Contracting LLC takes reasonable steps to protect your information using:
Secured servers
Encrypted communication where applicable
Restricted internal access
Industry-standard software safeguards
No system is completely immune, but we actively work to safeguard your data.
5. Cookies & Tracking Technologies
Our website may use:
Cookies
Analytics tracking
Pixels or performance tools
These help us understand site traffic, improve customer experience, and measure marketing effectiveness. You may disable cookies through your browser at any time.
6. Your Privacy Rights
You may request:
Access to the information we have about you
Updates or corrections to your data
Deletion of your personal information (when legally permitted)
Opt-out of marketing emails or text notifications
To make a request, contact us any time.
7. Third-Party Websites
Our site may contain links to external sites or tools. True West Contracting LLC is not responsible for the content or privacy practices of those websites.
8. Children’s Privacy
We do not knowingly collect personal information from children under 13. Our services and website are intended for adults and property owners.
9. Updates to This Policy
We may update this Privacy Policy as needed to reflect changes in our business, services, or legal requirements. The updated policy will always be available on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
True West Contracting LLC
📞 (602) 377-5970
📧 info@truewestcontractingllc.com
🌐 www.truewestcontractingllc.com